Frequently Asked Questions
Everything you need to know about our premium loose leaf teas and wellness blends.
How do I ensure I am brewing my tea correctly?
Each tea variety has specific temperature and steeping time requirements. We include detailed brewing instructions on every package to help you achieve the perfect cup without bitterness.
Are your tea bags and packaging eco-friendly?
Yes, we prioritize sustainability. Our tea bags are made from biodegradable plant-based materials, and our loose leaf tins are fully recyclable and designed for reuse.
How long will my tea stay fresh?
When stored in a cool, dry place away from direct sunlight, our teas typically remain fresh for 12 to 24 months. We recommend keeping them in our airtight tins for maximum flavor retention.
What is your shipping policy for domestic orders?
We offer standard shipping across the United States, with free shipping on all orders over $50. Orders are typically processed within 1-2 business days.
Can I return tea if I don't like the flavor?
Due to the food-based nature of our products, we cannot accept returns on opened tea. However, if there is an issue with your order or quality, please contact our support team within 30 days for a resolution.
Are your wellness blends organic?
We source organic ingredients whenever possible. Please check the specific product descriptions for 'USDA Organic' certifications and ingredient sourcing details.